At Smile On Mona Vale, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (APPs). By using our services, including visiting our clinics or accessing our websites, you agree to the terms of this Privacy Policy.
1. Who We Are
Smile On Mona Vale operates dental practices across NSW, QLD, and other locations in Australia. This Privacy Policy applies to all clinics under the Smile On Clinics group, including their websites, staff, and contractors.
2. What Personal Information We Collect
We collect personal information necessary to provide high-quality dental care and services. This may include:
2.1 General Personal Information
· Name, date of birth, gender, and contact details (address, phone number, and email).
· Emergency contact details.
· Payment and billing information, including health insurance details.
2.2 Health Information
· Medical history and dental records.
· Information about past and current treatments.
· Any relevant medical conditions or allergies.
2.3 Website and Online Interactions
· IP addresses, browser type, and browsing activity via cookies or analytics tools.
· Information provided through online forms, inquiries, or bookings.
2.4 Sensitive Information
Sensitive information includes health data and any other personal information that requires special handling under the law. We only collect sensitive information with your consent, as required by the Act.
3. How We Collect Personal Information
We may collect your personal information through:
· Direct communication with you, including phone calls, emails, or in-person visits.
· Forms completed online, in practice, or via email.
· Third parties, such as healthcare providers or health insurers (with your consent).
4. How We Use Your Personal Information
We use your personal information to:
1. Provide Dental Care: Deliver accurate diagnoses, treatments, and tailored dental services.
2. Manage Appointments and Payments: Schedule visits, process payments, and liaise with insurers.
3. Communicate: Send reminders, updates about treatments, or important practice notices.
4. Improve Our Services: Analyse data to enhance patient experience, clinic operations, and online interactions.
5. Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests for information.
6. Research Purposes: With your consent or in an anonymised form for research that benefits public health.
We will only use your information for the purposes for which it was collected or related purposes you would reasonably expect.
5. Disclosure of Your Information
We may disclose your personal information to:
· Healthcare professionals involved in your care, such as specialists, laboratories, or imaging services.
· Third-party service providers (e.g., payment processors, IT providers) who assist us in delivering services.
· Government agencies or regulatory bodies if required by law.
Any third-party providers are bound by confidentiality and data protection obligations to ensure your privacy is respected.
6. Storing and Protecting Your Information
We take reasonable steps to ensure your personal information is secure. This includes:
· Secure storage of paper and electronic records.
· Access control measures to restrict data access to authorised personnel only.
· Regular reviews of our data protection practices and compliance measures.
Despite our best efforts, no system is completely secure; therefore we cannot guarantee absolute security of your data.
7. Your Rights
You have the following rights under the Act and the APPs:
· Access: Request access to your personal information held by us.
· Correction: Request corrections if you believe your information is inaccurate, incomplete, or out-of-date.
· Withdraw Consent: Revoke consent for specific uses of your information, subject to legal or contractual obligations.
Requests can be made by contacting us using the details below. For access requests: please provide sufficient identification so we can verify your identity.
8. Cookies and Website Tracking
Our websites use cookies and tracking technologies to:
· Improve user experience and website functionality.
· Analyse website traffic and interactions.
You can disable cookies through your browser settings; however, this may affect website functionality.
9. Data Breach Notification
In the event of a data breach that poses a risk of serious harm to individuals whose personal information is involved, we will notify affected individuals as required by law. We will also report eligible breaches to the Office of the Australian Information Commissioner (OAIC).
10. Staff Training and Accountability
We are committed to ensuring that our staff receive training on privacy practices and confidentiality obligations to uphold the highest standards of data protection.
11. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. The latest version will always be available on our website.
12. How to Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please email enquiries@smileonclinics.com.au and we will respond as soon as possible.
We are committed to resolving any concerns promptly and professionally. If you are not satisfied with our response, you may contact the OAIC for further assistance.
This Privacy Policy is designed to ensure you feel confident in how we manage and protect your personal information. Thank you for trusting Smile On Clinics Group with your dental care.
Smile On Mona Vale privacy policy last updated December 2024